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  • Personal Preferences vs. Employer Requirements

    Six weeks until graduation here at UNCW. Ask any senior what’s on their mind and I can almost guarantee it has something to do with employment – resumes, cover letters, interviews, portfolios.

    It is our goal to make a good impression on our potential employers in every form – in person, on paper, and increasingly important, online. Searching someone’s name can yield a lot of information – sometimes too much information.

    In the COM Department, many students will enter fields where managing an online presence is part of their job responsibility. Here is where we enter the public versus private debate. We have been told that our social network sites should be kept public so that prospective employers, especially those in the marketing field, can see what we post about, how often we post, and if we’re keeping up with the latest trends. But what if companies aren’t making the public or private view a personal preference? What if they are demanding access to your accounts? Other than directly asking for your log in information, employers are also asking applicants to friend a human resources manager, or log in to a company computer during an interview.

    American Civil Liberties Union (ACLU) attorney, Catherine Crump said: “It’s an invasion of privacy for private employers to insist on looking at people’s private Facebook pages as a condition of employment or consideration in an application process.  People are entitled to their private lives. You’d be appalled if your employer insisted on opening up your postal mail to see if there was anything of interest inside. It’s equally out of bounds for an employer to go on a fishing expedition through a person’s private social media account.”

    Facebook’s privacy officer, Erin Egan, also weighed in on the issue: “In recent months, we’ve seen a distressing increase in reports of employers or others seeking to gain inappropriate access to people’s Facebook profiles or private information. This practice undermines the privacy expectations and the security of both the user and the user’s friends. It also potentially exposes the employer who seeks this access to anticipated legal liability.”

    Much of what these employers are doing could be illegal. When interviewing, every human resource staff member knows that some topics are strictly off limits. Asking one of these off limits questions could put your company at serious risk for being sued for discrimination. Yet by using to social media investigation or review, this kind of off limits information can be collected about a potential employee even before their interview.

    Here are some examples of questions employers cannot ask:

    –   Are you married?
    –   How old are you?
    –   Do you have children? If so how many and how old are they?
    –   What church do you attend?
    –   Do you belong to any social or political groups?
    –   Do you suffer from an illness or disability?
    –   Are you taking any prescribed drugs?

    And for women specifically:

    –  Do you plan to get married?
    –  Do you intend to start a family?
    –  Are you likely to take time off under the Family and Medical Leave Act?

    McNees Wallace & Nurick LLC describe the issue as “Tempting Fruit from a Poisonous Tree”. They give the following example:
    Applicant – Alex Jackson – catches your eye. Excellent resume, degree from a New York Ivy League school, published in trade magazine, active in community, and has excellent references. You decide to pull their Facebook page to get a better feel for the applicant. You find Alex is a 42 year old female, active in the Catholic Church, recently married, and has one year old son. A recent posts says “Please pray for my mother as she recovers from her most recent bout with cancer.”

    Just like Alex’s, your profile probably reveals a lot of the same information. In just a matter of a few clicks, race, age, religion, gender, and medical history have all been revealed – and are all illegal questions for an employer to ask. In a worst case scenario, an employer could even get sued under a variety of Acts if one felt such factors contributed to swaying a hiring decision.

    Social media continues to blur the lines of public and private. Be prepared for your interview – know what questions are likely to be asked, but also know what questions you don’t have to answer. How do you feel about employers requiring to see your accounts? Acceptable or infringing? Where should the line be drawn? Is there a compromise that can be made?

    – Savannah Valade

    Make sure to keep up with the blog this week as the team explores more employment trends in preparation for COM Studies Day this Friday. Students and alumni are encouraged to attend the informational panels, fashion, and networking events that will take place throughout the day. This is a great opportunity to learn, ask questions, and get advice . For those who cannot attend the events, follow the IMC Hawks here on Twitter as we will be live tweeting, as well as live blogging, throughout the day’s events.

     

  • Facebook Ads: Invasive or Necessary?

    The older I get, the less I post on Facebook. I still recall memories of posting my every interaction, every picture in the timeline of my life. Now on the occasional search, my home page typically has three things: political fights between 20-somethings, overshared Buzzfeed articles, and the occasional “I said yes” photo.

    But recently, I’ve been seeing an advertisement for a specific product that I’ve never seen before, “Team Weaver” t-shirts by the company teespring.com. At first I thought- wow this is cool, an advertisement that directly targets me. Yet the more I think about it, the creepier and more invasive it gets.

    Facebook has been specifically designed to promote personal brands by the things you post, share, and tag on your profile.

    Sheryl Sandberg, the Chief Operating Officer at Facebook, says this in her 2010 post titled The Role of Advertising on Facebook:

    Because our system chooses which ads to show you, we don’t need to share any of your personal information with advertisers in order to show you relevant ads. In order to advertise on Facebook, advertisers give us an ad they want us to display and tell us the kinds of people they want to reach. We deliver the ad to people who fit those criteria without revealing any personal information to the advertiser”

    As a Facebook user, you sign a specific contract allowing Facebook to store you information and have it readily accessible when needed, but if what Sheryl is saying is true about designing ads targeted the information on my profile, I would think that the ads for Affordable Windows, Arizona Summit Law School, and TaxAct wouldn’t make their way to my home page. Yet I do agree, adding Dominos in there was spot on.

    Fast forward a few years since Sheryl made that statement, and this article for The New York Times states that Facebook is now going outside sources of data to learn even more about them — and to sell ads that are more finely targeted to them. A few of those sources include Acxiom which focuses on public information such as federal government documents and court records, while Datalogix and Epilson claims to have a database of spending habits of everything from which brand of toilet paper you buy to your Netflix obsession.

    Although Facebook assures users that their personal information is completely anonymous, I still feel uneasy about the amount of data that is stored about me and my personal life, but I guess that’s the price we pay for living in a tech savvy generation that pushes consumerism.

    So what about you, do you think Facebook’s use of outside companies is only a stepping stone to further boundaries pushed in order to play match maker with the perfect product? Or do you trust Facebook, and say it’s all for the good of the consumer?  Either way, with advancements in technology like this, they’re bound to find more ways to get these ads to you in the future.

    -Crystan Weaver

  • LinkedIn: Your Future Just Got Easier

    Are you are a job-seeking college student, getting closer to the day you receive your diploma, and need help finding a professional career? For you social media consumers (which is everyone, right?) the next app you download should be LinkedIn, and it’s free! LinkedIn is a resourceful social media website that assists you in creating and shaping your professional identity. There really is no other website that makes all the hard work you’ve already done in college, more organized, and it’s free to join! Just like other social media websites, you create a log-in, password and your own profile. It’s basically a professional, public resume which includes your education, skills and areas of expertise. LinkedIn allows you to search for people, jobs, and companies and all the while networking in the world’s largest professional internet site. You can also stay connected with colleagues and classmates. The site is especially beneficial for discovering professional opportunities, business deals, and new ventures. You can also get the latest news, inspiration, and useful insights. With more than 250 million people “linked in” to LinkedIn, the site is obviously a professional networking success!

    link

    LinkedIn is not just used for networking yourself but also for other businesses to reach their direct audiences. Whether you are a large brand or a direct response marketer, you can gain new customers or professionals for your business for a minimum of $10 a day. LinkedIn has limb site just for these groups called, LinkedIn Marketing Solutions. LMS is an all-encompassing tool that gives professionals the ability to build relationships and increase brand awareness of their business by targeting, publishing and extending engagement. Targeting specific content on LinkedIn allows businesses to reach a specific audience of educated individuals on social media. LinkedIn promises companies a premium display of their advertisements in an uncluttered environment, increasing the chances it will be noticed by a direct target audience. LinkedIn also offers companies the opportunity to utilize a feature called Sponsored InMail to deliver content through targeted email marketing.

    By publishing quality content, businesses effectively increase their marketing solutions to ensure their target audience receives imperative information. In order to publish content, sponsored updates can be used to increase your company’s brand awareness, generate leads through content sharing and building strong relationships with the target audience. In addition to sponsored updates on the website, companies can also use company pages for marketing purposes. Important content about the company can be updated here, as well as information regarding the company’s product or service for others to view.

    customers

    Extending engagement is the last feature of LinkedIn’s Marketing Solutions. By sharing information on LinkedIn, this information can then be shared on various other social media platforms, thus extending the reach of the message. It also increases traffic to your company’s main website. When the messages reach the target audience through LinkedIn, they are inclined to follow the message back to your main company website which increases exposure.

    LinkedIn Marketing Solutions has generated quite the success story for the world’s leading PC company, Lenovo. The company began using the social media platform with the goal of forming better relationships with their target audiences via engagement marketing. Lenovo used sponsored updates to fuel their new content strategy on LinkedIn that ended up increasing their brand favorability by 17%. Ron Strother, the Director of Digital and Social Center of Excellence, says that while content has always been tied between the company and their audience, it seems like they can never create enough.

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    Sponsored updates on LinkedIn allow them to give the desired content to a variety of audiences and then use their feedback to improve their strategy in moving forward with the campaign. These sponsored updates contain targeted content revolving around four key themes: brand, products, thought leadership and trends. Seeing updates about Lenovo’s business and products gives audience members the opportunity to truly engage and express their thoughts, while Lenovo is able to use this feedback to continue improving and moving forward. Lenovo has shown that they care about customer engagement, which is likely to have been a major component in the percentage increase of their brand favorability.

    Lenovo and other large companies have used LinkedIn to network and reach their target audiences with success. LinkedIn has allowed professional achievement for brand awareness and individual branding for millions of people all throughout the world. It really is the most beneficial social media site out there today. Do you think that while the economy improves, will LinkedIn prevail? Will businesses and individuals continue to flock to LinkedIn in the same numbers and exhibit the same behaviors?

    -Bri McWhirter, Emily Foulke, Hannah Turner

  • Instagram Strikes Ad Deal

    Advertising seems to be cluttering most forms of media we consume daily, including our favorite: social media. Facebook is surrounded by personal advertisements, Twitter is filled with promoted tweets, and Pinterest lets the users do the advertising. Instagram, a social network dedicated to images and short videos, is now hopping on the advertising bandwagon. Instagram has recently signed a deal valued around $40 million dollar with Omnicom Group Inc.

    Image

    This deal means that Instagram users will begin seeing advertisements within their news feed for certain Omnicom clients, such as AT&T and Pepsi. The advertisements will look similar to native Instagram posts, supposedly making them less intrusive to users. It is already known that Instagram has been a platform for indirect advertising and celebrity endorsements, but this deal will intensify the sense of sponsored advertising on the particular social media.

    Instagram has experimented with sponsored advertisements recently with brands such as Michael Kors and Ben and Jerry’s. The reviews from users was mixed. Some felt like advertisements were entering into a place they felt as if they owned, while some felt like it was an inevitable conclusion.

    michael-kors-instagram-ad

    Instagram is a unique social media in that many use it to gauge their self-worth, even more so than other social media. Instagram is their place to build self-esteem as well as build or tear down other’s self-esteem, and now this “personal space” for doing so is being subjected to advertising.

    Many have acknowledged the promise of the deal with Omnicom. The deal is flexible in that Instagram gets a say in which clients Omnicom promotes and the format in which they do so. Instagram wants to make sure the advertisements fit the platform because they want to stay true to their users. Some might think this is impossible, while others might believe it is irrelevant. Ultimately advertisements infiltrate all forms of media, and maybe it was just Instagram’s turn.

    Will Instagram be able to stay “true” to their users and advertise for Omnicom’s clients at the same time? Does it even matter?

    – Rachel Gracy

  • Instagram: The New Era of Advertising

    Everyday millions of Instagram users spend hours scrolling through their smart phones to view filtered photos, typically those that they “follow” or come across through #hashtags. According to the brand’s website, there are currently 150 million users, 60 billion photos uploaded, and an average of 1.2 million “likes” per day.  (website: http://instagram.com/press/) As consumers, it is understood that these photos are a reflection of such users “brands”, and the photos they choose to share are typically selected and edited to portray a desired image of themselves. Whether it’s goods they just purchased, activities they partake in, or flattering photos of themselves, Instagram gives consumers the opportunity to advertise their individuality for free.

    Aside from everyday consumers trying to convey an image of themselves, products, celebrities, and other organizations are able to use this platform to brand themselves however they choose. In some cases, celebrities intertwine their “brand” with a product or service that they endorse. For example, singer Ellie Goulding, who recently became an advocate and endorser for “Nike” products, shares several photos of her outlandish lifestyle to all 2.3 million followers.. Known for her eccentric, hip, and alternative style, Goulding also posts photos of herself in her athletic gear, where there is always a “Nike’’ logo.

    Within IMC, it is understood that there are both controlled and uncontrolled messages. Advertising is a a controlled and planned message that is executed through a particular medium to reach target audiences. The “Nike” brand is consistently advertised through Goulding’s photos, however, Nike does not have control over which photos she captures. It seems as though Nike and Ellie Goulding have a sort of symbiotic relationship right now, with Ellie promoting Nike products and Nike in turn supporting/promoting Ellie’s Music.

    “Nike and recording artist Ellie Goulding are releasing an exclusive remix album from Goulding’s second album, “Halcyon,” to inspire the thousands of women joining Ellie to run 13.1 miles on April 28.” (Nike inc.)

    It is important to note however that Ellie is not an employee of Nike and that while it may be in her best interest to safeguard their relationship could she inadvertantly tarnish the Nike brand without being aware of it? This raises an important question: How much control do companies have over the “brand” that their endorsers convey? In the meantime however the relationship between the two will most likely prove beneficial for both parties as many fans of Goulding follows her on her Instagram page. Will it soon become commonplace for all celebrities to endorse particular products in exchange for publicity of their own?

    This social media phenomenon has given advertisers a plentitude of opportunities to shape and select their brand image, and then after share it in a “likeable” manner.

    -Austin Johnson, Jade Lester, Jami Rogers, Ty Thomas

  • Snapchat: A New Social Trend For Brands?

    Today, brands dominate social media. It is almost impossible to find a company without a Facebook or Twitter account. Even newer platforms like Instagram and Vine are being taken over, but there is one social network that has yet to be fully explored—Snapchat.

    snapchat

    Snapchat is a mobile app that allows one to share pictures and videos. The special component of this network is that the captioned picture is deleted after 10 seconds; this is much different from the “out for the world to see” social media we are used to.

    The majority of Snapchat users are between the ages of 13-25. This age, as James Twitchell reminds us in his book Lead Us Into Temptation, is the “number one focus of almost every marketer”. Why? Younger demographics are still choosing what brands to align themselves with. A survey sent out by Sumpto, a marketing group that works to gather information about the “most difficult to reach demographic”, found that 77% of college students use Snapchat once per day. Their findings also concluded that 70% of respondents wouldn’t mind adding a brand as a friend on Snapchat if they already followed them on another social network.

    So, why haven’t brands jumped onto this platform? Unlike other social media Snapchat is more intimate and personal— like a text message instead of a public wall. This very direct connection leaves brands with a problem. What type of content could they send via snap? Would people be interested in interacting with them this way?

    DoSomething.org, HBO’s TV show Girls and the Association of Surfing Professionals (ASP) have all been using Snapchat in a variety of ways. DoSomething.org described in an interview with Mashable that their strategy is to make interactive Snapchat stories that are ridiculous and fun. They see Snapchat as a tool for “opening up more options for brands”. The Girls Snapchat account has been used to remind fans of the upcoming season premiere date and give exclusive insider looks.  ASP says Snapchat is a way to “bring fans closer to the athletes and events”. They also point out there is “lots of room for experimentation and innovation”. Click on the image below to learn more about how Snapchat is being used by companies.

    Marketo_Snapchat

    Patrick deHahn from CNN Money stated that Snapchat “has more funding and a higher valuation than Instagram and YouTube when they were at Snapchat’s stage in their startup lifespan”. So it seems Snapchat itself is a viable platform and with a growing 350 million snaps per day, brands should consider its possible benefits.

    Would you follow brands on Snapchat? Do you think Snapchat is a worthy social media investment? How do you think brands will begin to use Snapchat?

    Caroline Robinson

  • In Case of Emergency

    You’re wandering the streets of Paris on Valentine’s Day. You’re by yourself, which makes the holiday even lonelier. Trudging down the sidewalk, you look up to cross the street. Instead, you catch the gaze of a stranger. You don’t know them, but there is something in their eyes that makes you want to change that. They turn away, heading in the opposite direction. Rather than let the magical moment wither away, you pluck a flower from the wall and run after them. Maybe it won’t be such a lonely Valentine’s Day after all.

    Sounds a little cheesy right? It sounds like something out of a fairytale – not something that would happen in real life. Well au contraire my cynical friends. This year, the Flower Council of Holland played Cupid throughout the streets of Paris. As part of a guerrilla marketing campaign designed by Kingsday, Amsterdam, 1,500 red emergency boxes were installed on bridges, fences, lampposts and walls.  However, these boxes wouldn’t help you in a fire or a car accident. They were only helpful in a love emergency.  They read “In case of love at first sight, break glass.” Rather than a fire extinguisher or a phone to call 911, breaking the glass (which was really cellophane) allowed the lovestruck individual to take the single red rose inside.

    There’s no telling how many sparks flew because of the little red boxes. Guerrilla marketing stunts like this are hard to measure. The Flower Council of Holland was able to cut through the clutter with a creative, simple and unexpected idea.  They gave it some emotion and then used it to promote their own brand. Even the boxes that weren’t used will remind consumers of the organization and its subsidiaries.

    Would you take part in the somewhat-cheesy but still romantic act ? Better yet, would you think of the Flower Council of Holland because of it?

    – Christine Schulze