IMC Hawks Blog

Tag: Branding

  • Donald Trump: An IMC Approach

    Donald Trump: An IMC Approach

    Donald Trump

    By Daniel Dawson

    The race for our next presidential candidates has been nothing short of entertaining this year, to say the least. The Republican Party’s posterchild, Donald J. Trump, is currently the frontrunner in polls. When Trump announced his presidential campaign, our nation couldn’t help but look incredulously at the millionaire mogul who’s already built his successful brand through business, franchises and TV networks. Despite bluntness, controversial statements and even discrepancies in political speeches, Trump has garnered the support of thousands of Republicans and the praise of being one of the most candid, or “authentic” candidates—but how and why?

    Perceptions of Authenticity

    Can a political candidate, or anyone for the matter, be authentic? In short, no. Or at least this is what Andrew Potter argues, author of The Authenticity Hoax, a 2010 book that criticizes the modern individual’s search for an ultimately unattainable “authentic” self.

    In his chapter titled “Vote for me, I’m Authentic” Potter delves into the issue of voter apathy in democratic societies and how political campaigning and the media affect this. Most of us are used to manufactured speeches and the all-talk-no-results perception of politicians—and there’s been a trend of voter apathy, or the choice to not vote, in developed countries.

    Trumps political extremism manufactures a perception of authenticity which could motivate U.S. citizens to vote who may consider themselves apathetic. He delivers seemingly uncensored and extemporaneous speeches—however questionable they may be—that echo his results-oriented business background. Why does he have a larger following than, say, Carly Fiorina, former CEO of HP and businesswoman alike?

    The Media Controls It

    Agenda-setting theory, anyone? This communication theory says that the media manipulates what the public thinks is important. Basically, whatever stories have the most coverage in the news become the “important” issues—the flavor of the week. Trump, for a variety of reasons, has been covered practically every day by some type of media outlet since he announced his participation in the race. You probably have read a story or two about Trump, even if you didn’t want to.

    In a recent example of agenda setting not involving Trump—who won the first Democratic debate? Major media reports that Hillary Clinton was the clear winner when, according to online polls, Bernie Sanders was voted the winner by viewers. Is this a disparity of choice or opinion? Potter writes, “The media’s pundit class feeds this gladiatorial conception of political debates by treating them as a boxing match, with the post-debate analysis invariably focused on who scored what points, and whether any of the candidates was able to strike the mythical “knockout blow” (p. 172). While the media like to sensationalize, there are other factors involving what the media cover. In short, the media, across multiple outlets, can report that Hillary Clinton won when voters disagree.  How do we evaluate the ways we receive our news?

    Trump’s Brand

    Like all political candidates, Trump is a brand. Donald Trump is a symbol, a message and a vehicle for his message. Trump is a business icon and has built an empire over many years, but why is Trump running for president, too? Political IMC is integral to the success or failure of a candidate’s campaign—establishing ethos, effective marketing, political advertising, event planning and speech writing are just some components that go into the branding of a politician.

    “‘’Some people think this will be good for my brand,’ Trump concluded, as deep as he probes. ‘I think it’s irrelevant for my brand.’” This blasé quote came from Trump himself in a feature written by Mark Leibovich in the New York Times Magazine.

    I disagree with Mr. Trump. For public figures, every extension of oneself, every action, participation, speech, statement, declaration affects one’s brand. One’s brand is the essence and the story of who they are. While Trump will probably only gain revenue and face time with his campaign, to say that it doesn’t affect his brand is nonsense. Whether it’s good or bad is a value judgment, but it’s fair to say that is not now, Trump’s brand will see the effects of this year’s political campaign.

  • Politics Are Funny

    The emails were really just used for “Fun woman talk” and the ‘“Unsexiest email ever to Bill Clinton”- Kate McKinnon impersonating Hillary Clinton in an Saturday Night Live spoof in March of this year.

    Beyond Bernie Sanders epic declaration “the American people are sick and tired of hearing about your damn emails”, McKinnon’s SNL spoof may be most well remembered moment in the Clinton email saga.

    McKinnon played Clinton in an SNL episode soon after the private email scandal first broke loose, while Clinton herself made a guest appearance on the show. In October Clinton made a second appearance on SNL taking full advantage of SNL’s comedic twist yet again. She tweeted after the show “A vote for Hillary Clinton is a vote for four more years of Kate McKinnon’s impression #citizens.”  Following the show, audiences began to see Hillary in a different light.  Previously, she had a reputation for being cold and dull.  Afterwards, audiences had a new respect for her and her ability to poke fun at herself, and make light of past situations she has been in.  Performing on SNL was helpful in Hillary’s branding, making her more relateable and “human” to the target audiences she wanted to reach as a democratic candidate for the 2016 presidential election.

    Screenshot 2015-10-29 17.56.31Clinton isn’t the first nor will she be the last politician to appeal to SNL’s satiric take on politics and the scandals that dominate campaigns and news headlines.  Presidential candidates alone who have recently made appearances or hosted SNL during their campaigns include John McCain, Chris Christie, George H.W.  Bush, Al Gore, Bill Clinton, Obama and Hillary Clinton herself. The SNL dynamic provides an alternative and juxtaposed coverage opportunity for politicians whom we associate with stiff suits, stuffy press conferences and distant televised speeches.

    Politicians employ multiple strategies of branding themselves, often with formal news based media, and traditional advertising and campaigning efforts, but SNl proved throughout the years that politicians can also make their campaign worth a few good laughs. When politicians choose to go on a comedy show like SNL is a step further than being interviewed by John Stewart or Stephen Colbert. SNL’s audience includes people who follow politics but also includes a whole segment of people who don’t. Appearing on SNL is a way for politicians to reach these publics and show everyone that they have a personality beyond formal media interactions. This recent movement for presidents and presidential candidates to act on SNL started with Gerald Ford and has been successful in adding positive aspects to their brand, just like the changed perceptions of Hillary Clinton.

    Donald Trump and his quote of the day have become America’s latest source of entertainment, leaving some Americans wondering whether his campaign is little more than a publicity stunt.  Whether you are a Trump fan or not, November 7th is not an SNL episode to miss out on. Trump will be hosting SNL bringing his own Trump style “authenticity” to the table. With SNL delivering its witty and sarcastic take on politics, viewers may just want to stop, put the remote down and kick back for what promises to be much more humorous than yet another presidential debate.

    Donald Trump

    Aki Suzuki, Carey Poniewaz, Carey Shetterly, Lexie Trimnal, June Wilkinson

  • A Symbol of Hope or Shopping?

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    http://www.sportivostlucia.com/?attachment_id=780

    Whether it be the NFL, Yoplait’s pink lids, or local breast cancer benefit events, like UNCW Communication Studies Society’s Rock for a Cure this Friday night, the color pink is plastered all over the nation during the month of October. As it stands, the pink ribbon is a universal symbol representing the fight against breast cancer. Over the past few years some critics have emerged saying this beacon of hope has merely become an annual marketing campaign. Nancy Stordahl, a blogger for the Huffington Post, criticizes the campaign and in 2012 she composed a list of the ten things she felt were wrong with the pink ribbon.

    You can find the full article here, but there are two points in particular she relates back to marketing that raise an interesting discussion. The first is that the pink ribbon is being used to sell stuff and has lost its original purpose, a purpose to unite this country and show our commitment to finding a cure. Today, marketers are using the pink ribbon to tie the cause to the products they are trying to sell. Stordalh even calls breast cancer the “shopping disease.” Customers are no longer buying just the product but they are now buying into the pink ribbon and what it has traditionally stood for. The typeology approach to IMC acknowledges that companies have products that look like another company’s products and services. However, it also points out that the market depends on common interests between themselves and the people who can help their company thrive. While the number of pink ribbon branded products on the market may be alarming, maybe marketers are giving consumers what they want – a deeper connection to a brand that allows them to make a contribution to something that has seemingly impacted them both.

    The second point Stardahl makes is that marketers are selling the idea of “selling good will.” If the consumer purchases a product that will lead to a company’s contribution, the consumer views this purchase as their contribution to the cause. This tactic allows corporations and organizations to sell more products and increase profits while enhancing their corporate social responsibility at the same time. In turn, consumers are able to buy into the commodity culture that surrounds the pink ribbon. They become part of the fight and part of the cure all while donning their pink ribbon branded merchandise.

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    http://www.shescribes.com/2010/10/free-60-day-membership-to-bjs-wholesale-club-for-everyone.html

    Next time you have the opportunity to join the fight, think local and try to avoid the marketing tactic of “selling good will” and supporting the “shopping disease.” If what critics say is true, and the pink ribbon has lost its symbolism for hope, strength and a unified commitment to a cure, is it ethical for marketers to continue using this symbol on their products? Let us know what you think about the national attention that is brought to the pink ribbon. Do you think it has become a marketing tactic or does it still representation of the fight to find cure?

    http://www.huffingtonpost.com/nancy-stordahl/breast-cancer-pink-ribbons_b_1951319.html

  • Communication Studies At Work

    College students are told time and time again just how important it is to have an internship while in college. UNCW student Aki Suzuki, a senior Communication Studies major, offered to speak with us about her Marketing internship at Live Oak Bank, a Small Business Association lender  here in Wilmington, NC.

    liveoakbankInterviewer: What are your daily tasks?

    Aki: Videography: Helping set up shoots with lighting and camera equipment, taking photos, organizing footage, editing photos and videos, and creating simple title graphics.

    Interviewer: What do you want to gain from this experience?

    Aki: I hope to gain professional videography skills and the ability to thrive and adapt to an adult work environment. Finally I hope to gain the knowledge to competently function as part of an organization/ corporations marketing team to enhance a brand and use my creative resources to continue advancing it.

    Interviewer:  What coursework is relevant to your internship?

    Aki: As I am interning in the marketing department and helping create promotional materials for Live Oak, the IMC related classes are relevant to my experience. Integrated Marketing theories, as well as course projects and discussions have prepared me to understand how the bank approaches attracting borrowers to each of its verticals. The videography department is responsible for video and photography related products. Videography centered courses like COM 380 have also been instrumental to my understanding of cameras, the elements of lighting and also editing techniques.

    Internships are an excellent way for students to engage in applied learning but also a way to get their brand out into the real world. Aki has learned the importance of a consistent brand identity, especially when looking for jobs and internships. Aki demonstrated this during our interview.

    akisuzuki_000Interviewer: What can you offer to Live Oak Bank?

    Aki: I can offer Live Oak Bank a willing and open mind. Although I do not possess any outstanding skills, as a young and determined student I am engaged in learning and committed to contributing in any way that I can. My youth allows me to maintain a fresh perspective and enthusiastic attitude for any opportunities they allow me.

    Interviewer: How does your brand as a Communication Studies major compare with other interns at Live Oak?

    Aki: I find that I fit well into my niche in the marketing department because Communication Studies deals overwhelmingly with how to effectively incorporate messages being sent  through various channels which is precisely what any company’s marketing department hopes to cover.  I do find myself at a slight disadvantage when it comes to understanding the financial ins and outs of the bank; but like any communication studies major I am well versed in being an assertive researcher and curious verbal investigator to understand anything I do not immediately understand.

    Aside from some unnecessary modesty, Aki has aligned the stories she communicates about herself, the way she sees herself and reality so closely that there are minimal discrepancies. If you have the opportunity to work with Aki, you would find this statement proves true. Branding is not just for businesses anymore. Every communication you put out into the world will contribute to your personal brand and when your band is as consistent as Aki’s it becomes a holophrasm, expressing your brand in a single nucleus. Aki has achieved such a level of brand coherence that her name now acts as a holophrasm.

    What strategies do you use when defining your personal brand?

    What are some examples you can share about personal brand coherence?

    – Alexis Trimnal, Carey Shetterley, June Wilkinson, and Carey Poniewaz

    -Interviewee: Aki Suzuki

  • Falling in Love with Pumpkin Spice Lattes

    psl-starbucks.0.0Pumpkin is the flavor of fall. Products that offer limited edition seasonal pumpkin flavors and scents include pumpkin beer, pumpkin M&Ms, pumpkin spice marshmallows, pumpkin candles, pumpkin scented shampoo… and according to testers at the TODAY Show pumpkin spice Oreo’s are “especially tasty”.

    But no one does it better than Starbucks and the Pumpkin Spice Latte.

    Pumpkin Spice Lattes first appeared on the Starbucks menu in the fall of 2004. This is the beverage that kicks off their holiday seasonal drinks, even though it comes out in late August. The creamy pumpkin pie sensation mixed with a subdued coffee flavor created a taste that consumers immediately latched on to. One sip can bring you down memory lane, sharing an evening with your family, exchanging laughs and stuffing your bellies.

    Along with scarves and sweaters, sipping on a Pumpkin Spice Latte has become a new fall accessory. The drink option reminded loyal customers why Starbucks was their brand of choice and offered incentive for potential new customers to engage in their products.

    Seattlemet.com states that in October 2004, just one month after releasing the Pumpkin Spice Latte,  Starbucks noted an 11 percent spike in their company sales compared to the previous year. It was official…the brand had struck orange.

    In 2013, forbes.com reported that Starbucks has sold over 200 million pumpkin spice lattes and generated a revenue of over 80 million dollars.

    But popularity has a price. The seasonal drink got so popular that it seemed to reach a tipping point. Last year in 2014, some consumers were losing their sense of identity from feeling too conformed by the Starbucks pumpkin spice fad. Customers became critical of the product and and found some weak spots to pick on. The beverage’s ingredients did not actually include pumpkin and did include caramel coloring. These two things were enough to start an anti-PSL movement. This movement grew to such a size that Starbucks revisited its IMC plan.

    tumblr_nu0dm5sSD81tg0kfio1_500After 11 years with the same successful recipe, Starbucks reformulated to accommodate disgruntled customers. In addition to adding real pumpkin, the company devoted a large IMC effort towards branding this product. They have created a tumblr, an instagram, a twitter, and an entire brand identity just for one drink. The real Pumpkin Spice Latte now takes selfies and interacts with its audiences. Starbucks Efforts include having its own trending hashtag (#PSL), offering an iced version for warmer weather, and even a password that allows people to buy the drink earlier than it is official release date.

    Will Starbucks be able to revive the pumpkin spice latte trend once again? Or will the PLS critics find some other problem to cling to?

    Love Pumpkin Spice Lattes? Use the #PSL on Twitter, Instagram, or Facebook to gush about your love for this hot beverage. Or leave us a comment below and let us know what you think!
    Watch Starbucks 2015 Campaign here: https://www.youtube.com/watch?t=112&v=la-h1sE3igs

    -Aki Suzuki, Lexie Trimnal, Carey Shetterley, June Wilkinson, Carey Poniewaz

  • Campus Dining: Fueling Your Education

    Students can be hard to please, but that doesn’t stop schools from trying. Universities cater to their students needs in many ways from providing tutoring services and career building seminars, to fulfilling the most basic and necessary task of feeding their students.

    Campus Dining
    facebook.com/uncwcampusdining

    UNCW Campus Dining has a large customer base that has a high turnover. With each new generation of Seahawks and the constant evolution of food trends in society, Campus Dining must stay updated on their consumer needs. An effective IMC plan begins and ends with research. Each semester Campus Dining sends out surveys asking students and faculty what changes they would like to see. Questions include asking for locations where students and faculty feel dining options are lacking and also what variety of food options they would like to see offered.

    Campus Dining stays relevant through a nearly constant evolution of dining locations. Anyone who has had a meal plan for more than a couple semesters has probably seen Dub’s remodeled multiple times. With redecorations, menu changes, dietary need additions, we don’t have time to get bored before it is new again. Currently Dubs has an emphasis on local and healthy options.

    Campus Dining brand also embraces sustainability efforts. You may have heard about the fish tank in Wag. This aquaponics system (a small ecosystem that raises plants and fish in a mutually beneficial environment) is just one of the most recent updates. This semester the cafeteria provides more fresh fruit and veggies (due to survey requests) and wag sushi on Fridays. These are just some examples of Campus Dining improvements.

    Aside from keeping up with the foods that students request, UNCW goes one step farther to keep their students happy by offering a variety of promotions. This semester, along with the updated meal plans, UNCW has a “VIP” option for students in Non-Traditional housing who purchase meal plans. By getting a meal plan between May 18th and August 24th, eligible students were enrolled in a rewards program that allows them free surprises every month.  Some of these specials include free coffee at Port City Java, a free bagel, a free sandwich at The Landing, a free Chick-fil-a sandwich, and other exciting surprises. This IMC strategy is an incentive for students who are not required to purchase a meal plan to do so, and a way for UNCW Campus Dining to retain more customers.

    All these initiatives show Campus Dining’s commitment to generating consumer enthusiasm and engagement to keep their brand relevant against off-campus dining competition. In addition to their guaranteed return on investment from students living on campus who are required to get meal plans, Campus Dining’s IMC plan draws in extra revenue by encouraging everyone to make them their choice for nutritional value.

    Want to learn more about campus dining? Follow them here:

    Twitter: @UNCWDining

    Instagram: @uncw_dining

    Facebook: www.facebook.com/uncwcampusdining

    -Carey Poniewaz, Aki Suzuki, Alexis Trimnal, Carey Shetterley and June Wilkinson

  • See the USA in Your Chevrolet, or See China in Your Buick

    Baseball, hot dogs, apple pie and Chevrolet. That line from this 1970s ad for Chevrolet exhibits the brand’s position as an American icon.

    Fast-forward several decades, and General Motors’ Chevy is still an iconic American brand. Meanwhile, in China, the Chevrolet brand is still young. Chevy is China’s seventh-best selling brand, although two models, the Cruze (sold in North America) and the Sail are strong sellers.

    While Chevy is still catching on in China, another longtime GM brand from the United States holds popular: Buick.

    lugzaoaf2otau1jrolprYou may be asking yourself: Buick? Isn’t that the car for old people? Not so the case in China! In 2013, four times as many Buicks were sold in China than in the U.S.  Nearly 810,000 Buicks were sold in China, compared to over 205,000 stateside.

    What explains Buick’s popularity in China? The answer is rooted in the early 20th century when important Chinese government figures such as president Dr. Sun Yat-sen, premier Zhou Enlai, and emperor Pu Yi either owned, drove, or were driven around in Buicks. This historical background adds to Buick’s image of upper class and prestige. Their advertising uses images of success to propel Buick to a high-end brand, such as in this Buick Excelle ad from the 2000s.

    Establishing global brand coherence has its difficulties. To contrast, in the United States, Buick is having trouble shaking off the “55-to-dead” demographic, and they tackle that problem in this new ad that features the demographic commonly associated with the brand in the U.S. with the desired target demographic in the driver’s seat of the brand-new 2014 Buicks:

    GM isn’t the only American automaker popular with the Chinese. Ford’s sales in China rose 49 percent in 2013, and the Ford Focus was China’s best-selling car that year. NPR interviewed 32-year-old Li Ning, who said he bought a Focus because he likes its muscular American style. In China, Ford is establishing its image as young and trendy.

    chinaford2_wide-852ed1ca329096cde3278d9430a4ed11fd559123-s40-c85

    Auto China 2014, the Beijing International Automotive Exhibition, kicked off on April 20th and runs until April 29th. At Auto China, Ford is introducing a luxury brand familiar to Americans—Lincoln.

    LincolnThumb_1398177154

    Lincoln’s model of selling cars in China is called “The Lincoln Way” and features luxurious showrooms that feel like a five-star hotel. Lincoln plans to focus on building customer relationships by understanding and fulfilling their needs. Lincoln may bring this style of personal selling to the U.S. based on how it works in China.

    Only time will tell if Ford’s effort to introduce the Lincoln brand to China will be a success. Will it become a competitor to Buick, which is already established as a strong luxury brand in China? Are there other ways in which this is an example of globalization?

    –Nathan Evers